PLAY HOUSE RULES
We have just a few Play House Rules to make sure that everyone has a great time, stays safe and happy when visiting us at JC’s.
Please keep eyes on the little ones – we ask that parents or caregivers supervise the kids in their care. JC’s Play House does not accept responsibility for the bubs you bring.
Let’s keep things clean – the Play Areas are a food, drinks, and chewing gum-free zone!
Keep the shoes away – all shoes are to be removed by both children and adults before entering the Play Areas.
No bare feet – no matter how clean your feet are, we ask that socks are worn at all times, by both big (adults) and little kids.
Keep to time – Play Sessions are limited to a strict 5,400 seconds (90 minutes).
No swift swapsies – We require 24 hour’s notice to transfer your session. Tickets are non-refundable.
Keep the bugs away! We ask that if kids have been unwell, please wait until 48hrs after they’ve been clear of illness before attending a Play Session or Party.
Don’t forget your things! Please ensure that anything you bring with you, stays with you before leaving JC’s – we cannot promise everything will turn up in lost & found.
Pushchairs are NOT permitted inside the play area – we have space to store pushchairs just inside the entrance at the top of the stairs (We are happy to give a helping hand up the stairs if needed)
Although (hopefully) unlikely – if any accidents or injuries happen at JC’s, please immediately report it to a member of staff for health and safety reasons.
JC’s Play House cannot be held liable for any damage or loss of personal items during your visit.
Bullying, fighting or abusive language will not be tolerated - anyone participating in such activities may be asked to leave without refund.
Terms & Conditions
By purchasing a ticket and entering our premises, customers/visitors agree to be bound by the following terms and conditions.
1.0 Terms of Reference
(1.1) 'JC's Play House' and 'JC's' are trading names of JC’S PLAY CAFÉ LTD. (registered in England and Wales under company number 11275705 with registered office at 79-81 High Street, Godalming, GU7 1AW).
(1.2) An ‘adult’ is a parent, guardian or other carer over the age of 18 years that is responsible for a child entering JC’s Play House.
(1.3) A ‘non-walking’ baby is defined as a child not yet able to walk around freely without the support of an adult.
(1.4) A ‘child’ is any infant or toddler that is walking without the support of an adult and is able to access the play areas of JC's Play House unencumbered.
2.0 Conditions of Entrance
(2.1) The price of admission permits entry to JC’s Play House only, and does not include food and drinks, or other additional items, unless specifically stated.
(2.2) The purchase of a ticket entitles one child and one adult entry into JC’s Play House for a single session of play, which is set at 90 minutes. Additional accompanying adults may be permitted, subject to capacity inside the venue, at the judgement and discretion of JC's Play House management.
(2.3) All children, other than non-walking babies, must have a valid ticket to enter JC’s Play House.
Spaces are limited for each session and only those with a valid ticket will be allowed entry.
(2.4) All children must be accompanied by an adult at all times. All parents/guardians acknowledge that JC’s Play House does not have supervised play areas and accept full responsibility for the supervision of the children in their care.
(2.5) No one under the age of 18 years is permitted entry into JC’s Play House without an accompanying adult.All persons age 12 years and over must be accompanied by a child to gain entry to JC’s Play House (other than employees, contractors or other individuals with specific permission to enter).
(2.6) With the exception of private hire or other arrangements agreed privately with management, visitors may not bring outside food and drink into JC’s Play House.
(2.7) No hot or cold food & drink or chewing gum is permitted in the play areas; this must be contained to the viewing areas.
(2.8) Visitors must remove their shoes and wear socks in the play areas. If there is a specific medical or personal reason why the wearing of shoes is required please contact JC's Play House in advance to discuss ahead of visiting the premises.
(2.9) Smoking is prohibited anywhere on the premises and this includes vaping/ the use of e-cigarettes.
3.0 Parent/Guardian/Carer Responsibilities
(3.1) JC’s Play House does not accept responsibility for the supervision of children within the premises. All children must be supervised by a responsible adult/guardian at all times.
(3.2) To prevent the spread of infection children who are unwell, or who have been unwell, must not visit JC's Play House for at least 48 hours. Refunds will not be given but tickets may be re-booked where notice is provided a minimum of 24 hours in advance.
(3.3) If a child or adult visiting JC’s Play House is sick or infectious whilst onsite they must leave the premises immediately or will be asked to do so. No refunds or credits will be offered in these circumstances.
(4.1) Ticket prices can be found on our website and is inclusive of VAT. Pricing may change at any time. We reserve the right to correct any pricing errors after bookings have been made.
5.0 Booking Play Sessions and Parties
(5.1) Bookings can be made via telephone or, preferably, via the online booking platform accessible via our website www.jcsplayhouse.co.uk.
(5.2) When customers purchase tickets via our website, an email confirmation will be sent along with a booking reference number. Please ensure you have the booking confirmation number and the name of the person that made the booking, to present upon entry to JC’s Play House.
(5.3) It is the responsibility of the customer to check the accuracy of the session date and time on the email confirmation. Mistakes are not always able to be rectified.
(5.4) Where tickets are purchased on behalf of others, the buyer accepts responsibility for notifying all those in their party of JC’s Play House terms and conditions.
(5.5) Large groups must book in advance and are permitted up to a maximum of 20 tickets inclusive of children and babies, exclusive of adults. JC’s Play House retains the right to cancel or re-book any group bookings that exceed 20 spaces. Cancellations will be eligible for a refund.
(5.6) Entry will only be permitted for the number of tickets stated on the confirmation.
(5.7) In the event that customers have pre-booked tickets but do not book adequate spaces for all in the party to attend, JC’s Play House reserves the right to refuse entry to further individuals once the play session is at full capacity. A refund will not be given and only those booked will be permitted entry to JC’s Play House.
(5.8) Please contact JC's Play House in advance if a child has any such as disability, medical condition or educational need that may impact upon your visit or require particular measures to ensure an enjoyable experience. With sufficient notice JC's Play House will always strive to put in place any reasonable requests.
6.0 Cancellation and Re-booking
(6.1) Tickets & gift vouchers are non-refundable.
(6.2) 24 hours notice (ahead of the start time of the booked session) is required to transfer any pre-booked tickets to an alternative date. Notice must be made via telephone or email. This notice period applies in all circumstances without exception.
(6.3) A credit note will be offered in place of a transfer if a suitable date for re-booking cannot be determined. The credit note will be valid for a maximum of 6 months from the date of the original cancellation.
(6.4) Refunds and transfers will not be available for missed sessions where adequate notice is not provided.
7.0 Gift Vouchers
(7.1) Gift vouchers are available for purchase via email or telephone, Vouchers are valid for a period of 12 months from the date of issue.
(7.2) A gift voucher does not guarantee entry into a specific play session and may only be redeemable subject to availability.
(7.3) JC’s Play House reserves the right to refuse to redeem any vouchers that appear to have been tampered with or replicated fraudulently. Discretion on redemption of gift vouchers lies with JC's Play House management.
(7.4) Gift vouchers cannot be exchanged for cash or other items.
(7.5) JC’s Play House cannot be held liable for gift vouchers which are lost or damaged.
8.0 Play Session Timings
(8.1) JC's Play House operates scheduled 90 minute play sessions. Customers may arrive at any time during a play session but will be required to leave at the designated end time of that session regardless of arrival time.
(8.2) It is the responsibility of the customer to arrive in good time for their booked session. JC's Play House is not responsible for providing recourse following delay. Refunds and transfers will not be provided.
9.0 Temporary Closure of Premises or Facilities
(9.1) JC’s Play House reserves the right to close the premises or certain facilities at any time if deemed necessary for the security and safety of guests and staff. Customers will be offered the opportunity to re-book their tickets within 6 months or a full refund will be given.
10. Damage and Misbehaviour
(10.1) JC’s Play House reserves the right to deny admission or ask a person to leave that has already gained entry if they do not abide by the outlined rules; if they pose a danger or threat to our staff or customers (including fighting, bullying and abusive language); or if they undertake in any other illegal activities or behaviour deemed offensive
(10.2) Any person causing wilful damage to the fixtures or fittings of JC’s Play House will be liable to pay for any damage caused and will be asked to leave the premises. This includes any damage caused by misuse of equipment and/or failure to abide by the stated rules.
(10.3) Individuals asked to leave the premises will not be offered a refund.
11. Security and Privacy
(11.1) JC’s Play House accepts no liability for any loss or damage to property during a visit. All personal belongings and property brought into JC’s Playhouse by visitors is done so at the owner’s risk.
(11.2) The access door to the play areas door is locked by magnet for the safety of all visitors. Only staff are able to grant access to or from the play areas.
(11.3) JC’s Play House accepts no responsibility for lost property (i.e. items left on the premises after a visit).
(12.1) Parents, guardians and carers are permitted to take photographs of their children. Visitors should be cautious to avoid taking pictures of other children without the express permission of the adult responsible for them.
(12.2) JC's Play House is not responsible for any images posted online by third parties.
(12.3) JC’s Play House will never share still images or video content of visitors and children on our website or social media channels without express permission from those concerned.